Pay Rent & Submit Maintenance Requests Online

IAG

Pay Rent & Submit Maintenance Requests Online

No more paper checks.

No more stamps.

No more drop boxes.

No more late fees.

No more worry.

You can pay your rent online via E-Check (FREE!), credit card or debit card. It’s safe and secure. No more writing checks, no more postage, no more trips to the post office & no more late fees with automatic payments!

By registering and signing up for online rent and other rental payments, I understand and agree that partial payments on my account are not accepted, only full payments are accepted. The current month’s balance must be paid by the 14th of the month if paying online. On the 15th of the month, the next month’s rent charge (in addition to the current month’s rent charge) will be automatically charged and must be paid online as well. Otherwise, payment must be mailed to our office Furthermore, I understand and agree that if my payment is made after the due date, a late fee will/may apply and I agree to pay the late fee in full along with my full online payment. I understand that payments are not required to be made online and that I may mail my personal check (cashier’s check or money orders if my payment is required to be made via certified funds) to Ingenious Asset Group at 17277 Ventura Blvd. Suite 207 Encino, CA 91316. Nonsufficient funds (and late fees, if applicable) apply with any returned payments for any reason when paying online similar to paying with a personal check. Ingenious Asset Group reserves the right to not accept/disable online payments and payments via personal check if a payment is returned for any reason in which case only certified funds (money orders or cashier’s check) will be accepted.

Click here for information about electronic rent payments.

Already have an account? Click here to log on

New Users Register here

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* terms and conditions (English) términos y condiciones (Espanol)

How do I Access my Tenant Portal

1. Click the link provided in the Tenant Portal Activation letter you receive from Ingenious Asset Group, Inc. 

  • Note: Be sure to save the link as a bookmark in your browser for fast easy access in the future

2. On the Tenant Portal login page, enter your email address and password and click the Log In button.

  • Note: Be sure to use the same email address you have on file with your Ingenious Asset Group, Inc, the first time you access the system you will be prompted to create a password and activate your account

3. You are logged into the Tenant Portal

How to Submit an Online Maintenance Request

Once you establish your resident portal, you'll be able to submit online maintenance requests.

How to Make a One-time Online E-Check Payment

  1. On the Tenant Portal login pageenter your email address and password and click the Log In button.
  • Note: Be sure to use the same email address you have on file with your Ingenious Asset Group, Inc, the first time you access the system you will be prompted to create a password and activate your account
  1. You are logged into the Tenant Portal
  2. Click the Make a Payment button
  3. On the pop-up box, select E-Check and click the Continue button
  4. The Make a Payment page loads, on the page:
    1. Enter the amount to pay, and click the Payment Detials button
    2. Enter the Bank Account information and click the Verify Payment button
    3. Confirm the bank account and payment details and click the Submit button
  5. Your payment is made and you receive payment confirmation

How to Make a One-time Online Credit Card Payment

  1. On the Tenant Portal login pageenter your email address and password and click the Log In button.
  • Note: Be sure to use the same email address you have on file with Ingenious Asset Group, Inc, the first time you access the system you will be prompted to create a password and activate your account
  1. You are logged into the Tenant Portal
  2. Click the Make a Payment button
  3. On the pop-up box, select Credit/Debit card and click the Continue button
  4. The Make a Payment page loads, on the page:
    1. Enter the amount to pay, and click the Payment Details button
    2. Enter the Credit Card Account information and click the Verify Payment button
    3. Confirm the Credit Card account and payment details and click the Submit button
  5. Your payment is made and you receive payment confirmation

 

How to Setup Auto Pay / Recurring Online Payments (E-Check or Credit Card)

  1. On the Tenant Portal login pageenter your email address and password and click the Log In button.
  • Note: Be sure to use the same email address you have on file with Ingenious Asset Group, Inc, the first time you access the system you will be prompted to create a password and activate your account
  1. You are logged into the Tenant Portal
  2. Click the Set Up Auto Pay button
  3. On the pop-up box, select the desired payment method, either E-Check or Credit/Debit card and click the Continue button
  4. The Set Up Auto Pay page loads, on the page:
    1. Enter a name for the payment
    2. Select the Payment Amount, either a flat amount or the Outstanding Balance in Full
    3. Enter the amount to pay

if selecting a flat amount

  1. Enter the date for first payment
  2. Enter your bank account or credit card details
  3. Click the Create Auto Pay button
  4. Your auto payment is activated and will make automatic payments based upon your settings

Can I see my complete payment history once I am in the portal?

Yes, you can see a full history of all payments, both made in person and online.

Once I schedule an auto payment, can I change the date the payment will submit?

No, once an auto payment is scheduled on a certain date each month, the only way to change that date is to edit the auto pay and delete it, then re-create the auto pay for the correct date.

I submitted a payment and want to cancel, what do I do?

Please contact your bank or credit card company immediately to stop any payment.

What is required to setup and use online payments?

Online payments are either electronic checks or credit card transactions. For E-Check you need an active checking or saving accounts Routing and Account numbers to setup the service. For Credit Card you need an active credit card with an available balance to cover the charge.